URGENT NEWS: DriveTime Customers in Houston

Hurricane Harvey and the storms that followed have inflicted billions of dollars in damage in Texas and put millions of people at risk. The groundswell of support for these areas and the impacted people has been tremendous.  Our thoughts and prayers are with everyone who suffered losses and/or will be starting the process to rebuild their lives and businesses.

What is DriveTime doing to help?

  • We are working with our affected employees to ensure they are not adversely impacted financially from the Hurricane and storms, and ensuring if they need any other assistance in getting their lives back together we are here to help.  We  have already begun to help employees with, for example, vehicles, clothing and housing, and we expect to be doing more in the days ahead.
  • We are taking steps to assist our affected loan customers, including:
    • We are reaching out proactively to these customers to offer assistance
    • We have stopped collections calls
    • We will work to keep these customers in their vehicles, including providing time for them to get back on their feet before having to make payments again
    • All customers with vehicles that are totaled will be eligible for special programs, such as getting into new vehicles on favorable terms
    • Credit reporting for these customers will reflect the impact of these storms
  • As we learn more about the devastation in the weeks and months ahead, we will look for opportunities to further assist the affected people and communities in Texas.

For those of you who may be personally assisting or giving in some way, thank you.


  1. Jennifer L Chappell   •  

    My husband & I car was involved in Hurricane Harvey. As of a couple days ago did Bridgecrest pay the loan off. Now we went up to Drive time In Houston,TX Gulfway Hwy 45. These people argued and refused to get us into a new vehicle. I called Bridgecrest who doesn’t want to lose our or anyone’s business who told us go back into the Drive Time and speak to a manager. We did. And since at discretion of Drive Time if you can get into another vehicle. The sales rep basically said we’re not going to get you guys into another car period.
    I have contacted 1 of many attorneys that is handling lawsuits of differ ranges, which was told Drive Time themselves are pending a class action.
    Get involved they ripped the disaster victims off and lied.

    • Customer Relations   •  

      Hello Jennifer,

      Thank you for reaching out to voice your concerns. I am deeply sorry to hear that you and your husband are unhappy with DriveTime due to the approval options presented to the both of you following the events of Hurricane Harvey.

      Please know that we always make our best effort to accommodate our customers during unfortunate occurrences such as these, and I want to sincerely apologize if your recent interaction with our company left you feeling otherwise. I would like the opportunity to address your concerns; however, due to the specific nature of your situation, it would be difficult for me to provide further explanation on this matter in a public forum.

      Additionally, I’m sorry if you feel that this matter needs to be handled by seeking legal action through an attorney, as you had mentioned. If you wish to take this route, please ensure that your legal representative forwards a Letter of Representation to our Customer Relations team, either by fax at (866) 284-8390, or by email at: RM-customerrelations@Drivetime.com

      If you would like to discuss this matter in further detail with us directly, I would strongly encourage you to contact your local DriveTime dealership.

      Thank you,
      Jacob – Customer Relations

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