Just last week some members of our marketing department flew out to Los Angeles to observe the filming of our new (hilarious) television commercials. (Editors note: stay tuned next month!)
To get the most out of our trip we stopped by a few DriveTime dealerships in the area to say hi, distract them from working and talk to them about what its like selling cars in the faster-than-life LA market. We decided to sit down with our General Manager at our Riverside dealership to get some insights on what exactly goes down in SoCal.
Address: 8341 Indiana Ave Riverside, CA 92504
Number of Employees: 13 wonderfully, awesome people
1. What are the best things about living in Riverside, CA?
We are in the middle of everything fun to do in Southern California. We’re about half an hour away from the mountains, 45 minutes away from the beach, and just a little over an hour away from Los Angeles so there’s always something to do or somewhere to be!
2. What is the best part about working at DriveTime?
Seeing the impact of owning a vehicle, and the effect it can have in a person’s life, is something we did not know before DriveTime. We have genuinely been able to help change people’s lives by helping them drive off with a car! Also, the company has such high values and promotes integrity, transparency, and teamwork.
3. How would you describe the atmosphere/culture at DriveTime Riverside?
The atmosphere is laid back and yet professional. Everybody is trying to improve themselves and others. Feedback given and received is welcomed, from sales to management. It is so open and unique! Teamwork actually means something here and isn’t just a buzz-word that is tossed around. When dealing with customers, we also do our best to make sure they feel at home, which is the opposite of the ‘typical’ car buying experience.
4. Can you give us an example of a time when you went above and beyond to help a customer?
We recently helped a customer that took four separate visits, four different managers and two different sales reps to finally help drive off. There were no ego’s involved and everybody went out of their way to get the customer the right vehicle, even requiring two trips to another DriveTime lot to bring the vehicle back to Riverside. The teamwork and communication involved in coordinating all the details for this sale were immense and I feel this sale is what DriveTime in Riverside is all about.
5. What are the most popular vehicles on your lot?
Usually the Ford Fusion and the Chevrolet Impala are the most popular ones. Currently, everyone wants one of our fancy 2012 Hyundai Sonatas. Keep them coming!
6. What are the most common questions you receive from customers? (Editor’s note: Answers to these and many more can be found under our FAQ)
- What is my down payment?
- Can I purchase with zero down?
- Can you really approve me with my situation?
- What will my interest rate be?
7. What is one piece of advice you have for used car shoppers?
Make sure you research the company and the products before purchasing. Do not feel rushed by the sales people to make an impulse purchase. Because they are used cars, make sure you get warranty coverage for peace of mind.
There you have it, a quick look at life in Riverside and the awesome team at the local DriveTime dealership. If you are in the area and are looking for a quality used car, you can view available inventory at Riverside here. You can also schedule an appointment to test drive vehicles and discuss financing options with the sales advisors. We know LA is quite expansive, so if you aren’t in the Riverside area, you can check out our three other dealerships in the area.