DriveTime Names New CEO

DriveTime, the nation’s second largest used car retailer focused solely on used vehicles, announced the appointment of a new CEO this week.

Mr. Don Reese will join DriveTime as its new CEO beginning in late March.  Mr. Reese will also be appointed to the DriveTime Automotive Group and Bridgecrest Acceptance boards of directors.  Mr. Reese replaces DriveTime’s previous CEO, Mr. Ray Fidel.

“We are very excited and pleased to welcome Don to DriveTime,” stated Ernie Garcia, Chairman. “Don’s considerable leadership and operational experience in new and used auto sales, as well as his background as a CFO, make him an ideal candidate to lead DriveTime at this time. We continue to reinvent our dealership and digital customer experiences and offerings, and expect to begin acquiring new car dealerships beginning in 2018.  I also view him as a very valuable addition to our boards.”

Mr. Reese has over thirty years of experience in new and used auto sales, leadership and finance having spent:

  • 11 years as the COO/CFO for the Maroone Auto Group,
  • 6 years as a Senior Vice President in operations and finance, and covering the Midwest Region, for AutoNation,
  • 15 years with the Gurley Leep Automotive as COO, and
  • Was most recently COO for Sheehy AutoStores

About DriveTime

Headquartered in Tempe, Arizona, DriveTime is the nation’s second-largest vehicle retailer focused solely on used vehicles.  DriveTime operates over 140 dealerships nationwide with annual sales exceeding 150,000 used vehicles, 1.2 million+ monthly visitors to its website, drivetime.com, and over $2 billion in consumer credit requests each month. DriveTime now provides used vehicles and used vehicle financing to the full range of customers in the market today, including competitively priced, lower mileage used cars.

Transforming the buying and financing of a used vehicle with a fair and transparent experience, DriveTime offerings include used car features on its online inventory; speed of financing including a credit score and the starting down payment in less than two minutes; prices on every used vehicle online and at its dealerships; no-haggle pricing; salaried associates trained to help our customers find the right used vehicle for them; and a five day, no questions asked used vehicle return program.

For more information on DriveTime, please visit drivetime.com.

  8 Comments

  1. Martha Kelly   •  

    I am trying to reach Averex for some repairs and I cannot get to their web site. What is going on?

    • Customer Relations   •  

      Hello Martha,

      Thank you for reaching out to us here at DriveTime. Here is the website for Aeverex, http://www.Aeverex.com. If for some reason their site may be having difficulties, you can also reach them at (888)781-5649, a team member will be glad to answers any questions or concerns you might have.

      Thank You,
      Jodi-Customer Relations

  2. Jason Mitman   •  

    This has been the utmost unfavorable experience I have ever had in purchasing a car. They DO NOT fully disclose everything when purchasing a car. They DO NOT go over the entire paperwork process with you.

    • Customer Relations   •  

      Hello Jason,

      Thank you for sharing your feedback. I want to sincerely apologize if your recent purchasing experience at our dealership left you feeling dissatisfied due to the information that was communicated to you at the time of sale.

      Here at DriveTime, we believe in providing our customers with the utmost transparency in all aspects of their purchase, and it is truly unfortunately that you left feeling otherwise.

      I would like the opportunity to provide detailed perspective on your experience; however, I was not able to determine which aspect of your purchase was not properly communicated based on the information provided in your review. If you would like to discuss this matter further, please contact my Customer Relations team at (888) 290-0148.

      Respectfully,

      Jacob – Customer Relations

  3. Clarissa N alexander   •  

    Hello my name is Clarissa Alexander. I came to your establishment today to see if I could find a car with you guys. One thing I look at when coming to a dealership is for a saleman who is trying to find a perfect car to fit my needs. I specified that I want a reliable up-to-date mini suv with low millage. What was brought to me was 5 year old cars that had very high millage. Which is not considered efficient for a single mother with a 3 year old child. At the last minute I was brought a 2017 jeep compass with millage of 61,000. They failed to mention the preapproved quote of 395 down, show me the cost, precentage of interest added, and the monthly payments. They encourage more money down just to complete the application and move on to the next process. Then was told that’s the only jeep they had. I’ve done my research and as you can see there’s plenty other options that fit the description I was looking for at the drivetime on 45 in Houston tx. I spent 2years paying off a car that consistently broke down on me. Making a commitment to purchase a car requires a little honesty and trust that your salesman is going to take car of you. I’m not going to give my hard earn money to an establishment that shows no integrity. Thank you for your time hopefully next time a customer comes in you don’t judge the book by its cover.

    • Customer Relations   •  

      Hello Clarissa,

      Thank you for reaching out to provide your feedback. I am sincerely sorry to hear that you had lost interest in purchasing through our company due to the inventory and approval options presented to you during your recent visit.
      Please know that we try our best to provide each of our customers a variety of approval options when they enter our lot. That being said, it is important to keep in mind that we are sometimes limited by the personal information provided by our customers, as well as the specifications of the vehicle selected.

      Thanks again for leaving your review. If you have any additional questions regarding our approval process, I would encourage you to reach out to the dealership once more.

      Respectfully,

      Jacob – Customer Relations

  4. Heather   •  

    I want the Vice President to call me. I bought four cars through my time with you guys. I almost had my truck paid off. I totaled it My insurance contacted you guys. They said I owe 500 and some cents. They got the check a week later. They went into my bank account without my permission. Took 2 hundred on top of the 500 and saying I still owe 80 dollars and something. For late fees and so on. Wait what. So you on recorded line told my insurance I owe 500 then you turned around deposit that check and went into my account and took 200 out which I’m on the phone with my bank for the paperwork and now your saying I still owe 80. My insurance is now involved cause that’s now what was told. I want my 200 dollars back and you to drop the rest of the balance cause we paid what was told I owned a week ago. The check was sent and deposited I want the Vice President to contact me

    • Customer Relations   •  

      Hello Heather,

      Thank you for reaching out. I am sincerely sorry to hear that you are unhappy with our company due to the total-loss situation you had described and for the inconvenience this has caused you.

      However, it is important to keep in mind that any matters related to your loan itself, including total loss payouts, must be addressed through your lien holder directly. I would strongly recommend that you reach out and speak with them at your earliest convenience.

      We hope this matter is resolved for you in a timely manner and we thank you again for your feedback. If you would like to speak with our corporate team for further clarification on this matter, you are more than welcome to contact out to our Customer Relations department at (888) 290-0148.

      Respectfully,

      Jacob – Customer Relations

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