Summer Interns Volunteer at St. Vincent de Paul

DriveTime Interns Summer 2018

DriveTime Interns Summer Class of 2018

Every summer, DriveTime Car Sales hires on a class of 20-30 wide-eyed interns to learn the ropes of the business world. The interns are mostly current college students or recent grads from all around the U.S. eager to discover the inner workings of a national company. While meetings and emails are important, two interns are quickly discovering that DriveTime cares just as much about their community as they do their car sales. After a volunteer day spent at St. Vincent de Paul, Abby and Drew talk about the impact the experience had on them and how they plan to continue serving their community.

Q: Why do you think DriveTime continues to volunteer at St. Vincent de Paul?

Drew: “I believe the reason DriveTime continues to work with St. Vincent de Paul is because of SVDP’s commitment to the community- in Phoenix and around the nation. St. Vincent de Paul is an honest and hardworking organization that truly cares about serving; whether it be cooking up thousands of meals for hungry families, or providing free dental and medical clinics for those who need it.”

Abby: “I feel like DriveTime chose St. Vincent de Paul as our volunteer day to show the interns the value of teamwork and the importance of having a positive impact in your community. It takes an army of volunteers to put on the events that happen at St. Vincent de Paul every day. DriveTime gave us the opportunity to be a part of that army. SVDP has the most loyal and giving volunteers I have ever seen. It was a privilege working alongside that loyalty first hand.”

Abby setting up a toy store event for kids who have earned store credit based on merit.

Q: What surprised you the most while you were there?

Abby: “I was surprised to witness how much time and energy volunteers take out of their daily lives to contribute towards giving back to their community. I truly believe that you have to be the change you wish to see in the world, and at St. Vincent de Paul, that change is happening every single day by people from all over the valley.”

Drew: “What surprised me the most about St. Vincent de Paul was the impact they have around in their community. As we walked through the massive facility and saw dozens of people preparing food boxes and hundreds of meals for the morning, I was amazed at how much people are willing to give to their neighbors in need. The visit brightened my week and gave me a more positive perception of how much people care about each other.

I often volunteer with my church and other organizations in my community, but I’ve never seen a charitable organization scaled so large. The fact that SVDP is funded 100% from donations was astounding to me.”

Drew (left) cutting potatoes for dinner service

Q: What was something you learned?

Abby: “Something I learned was that giving tangibly allows you to receive intangibly. By providing food and toys to those who don’t have any, I gained gratitude for the small things I have in my own life I oftentimes take for granted. When I gave physical gifts, I received the nonphysical gift of appreciation. It’s a win, win.”

Q: Do you have any takeaways?

Drew: “My main takeaway is the fact that there will always be more people who need help. If everyone gives a little, a little will eventually become a lot. Even the smallest donation can benefit someone. Because of this volunteer day, I am going to encourage my friends and family to give back to their communities.”

Abby: “If every person in the Phoenix area each did one small act of kindness every day, that’s over one million ways Phoenix becomes a better place to live! I cannot wait to volunteer again at St. Vincent de Paul and contribute toward my acts of kindness.”

Volunteer Day Video

DriveTime is transforming the buying and financing of a used vehicle. Headquartered in Tempe, Arizona, DriveTime is the nation’s second largest vehicle retailer focused solely on used vehicles. DriveTime operates over 140 dealerships nationwide with annual sales exceeding 150,000 used vehicles, 1.2 million+ monthly visitors to its website, drivetime.com, and over $2 billion in consumer credit requests each month.

DriveTime now provides used vehicles and used vehicle financing to the full range of customers in the market today, including competitively priced, lower mileage used cars. DriveTime offerings include used car features on its online inventory; speed of financing including a credit score and the starting down payment in less than two minutes; prices on every used vehicle online and at its dealerships; no haggle pricing; salaried associates trained to help our customers find the right used vehicle for them; and a five day, no questions asked used vehicle return program.

DriveTime Temple Dealership

DriveTime Relocates Temple, Texas Dealership

TEMPE, Ariz., June 8, 2018 /PRNewswire/ — DriveTime, the nation’s second largest used car retailer focused solely on used vehicles, today announced the relocation of its Temple, Texas dealership.

Now located at 4715 S. General Bruce Street, the new dealership site will hold over 300 vehicles on almost 5 acres with over 10,000 square feet dedicated to our Temple Texas customers.

DriveTime Temple Dealership

About DriveTime
With “The Genius Way to Buy a Car,” DriveTime is transforming the buying and financing of a used vehicle. Headquartered in Tempe, Arizona, DriveTime is the nation’s second largest vehicle retailer focused solely on used vehicles.  DriveTime operates over 140 dealerships nationwide with annual sales exceeding 150,000 used vehicles, 1.2 million+ monthly visitors to its website, drivetime.com, and over $2 billion in consumer credit requests each month.

DriveTime now provides used vehicles and used vehicle financing to the full range of customers in the market today, including competitively priced, lower mileage used cars.  DriveTime offerings include used car features on its online inventory; speed of financing including a credit score and the starting down payment in less than two minutes; prices on every used vehicle online and at its dealerships; no haggle pricing; salaried associates trained to help our customers find the right used vehicle for them; and a five day, no questions asked used vehicle return program.

DriveTime Philadelphia Dealership

DriveTime Opens New Inspection Center in Philadelphia

 

TEMPE, Ariz., May 17, 2018 /PRNewswire/ — DriveTime, the nation’s second largest used car retailer focused solely on used vehicles, today announced the opening of a new inspection center for the reconditioning and preparation of vehicles for sale in Philadelphia.

Situated on approximately 25 acres with over 13 acres of vehicle storage, this new 110,000 square feet center is located in Morrisville, Pennsylvania at 1381 S. Pennsylvania Ave.  Just nine miles downstream from where Washington crossed the Delaware in 1776, the facility is a relocation from DriveTime’s previous Delanco, New Jersey site.

 

DriveTime Philadelphia Dealership

About DriveTime

With “The Genius Way to Buy a Car”, DriveTime is transforming the buying and financing of a used vehicle. Headquartered in Tempe, Arizona, DriveTime is the nation’s second largest vehicle retailer focused solely on used vehicles.  DriveTime operates over 140 dealerships nationwide with annual sales exceeding 150,000 used vehicles, 1.2 million+ monthly visitors to its website, drivetime.com, and over $2 billion in consumer credit requests each month.

DriveTime now provides used vehicles and used vehicle financing to the full range of customers in the market today, including competitively priced, lower mileage used cars.  DriveTime offerings include used car features on its online inventory; speed of financing including a credit score and the starting down payment in less than two minutes; prices on every used vehicle online and at its dealerships; no haggle pricing; salaried associates trained to help our customers find the right used vehicle for them; and a five day, no questions asked used vehicle return program.

DriveTime Unveils The Genius Way to Buy a Car™… At Auctions

DriveTime’s Efficient, Systematic Way to Purchase Vehicles for Retail Sale

DriveTime, the nation’s second-largest used car retailer focused solely on used vehicles, has announced the Genius Way to Buy a Car™ at auctions with the launch of Buyonic™.

Available on either desktop or mobile device, Buyonic™ is an internally developed application to streamline, automate and reinvent the auction purchasing process.

Peter Hermes, Managing Director, Inventory: “We’re excited about the features and early successes of Buyonic™, including:

  • Pre-filtered vehicle lists guiding buy strategy and live auction actions
  • Recommended purchase values
  • Live performance tracking
  • Capture estimated reconditioning value
  • Real-time adaptability on purchasing needs.”

Maureen Needham, Director/IT, Inventory:  “We began piloting Buyonic™ with our online buyers beginning in December of last year, and it is now in use with all of our in-line and online buyers.  We are already planning enhancements including recommended delivery location and automated condition report evaluation.”

Colin Bachinsky, Vice President of Inventory:  “While continuing to be a leader in automotive digital retailing, DriveTime is also innovating in other areas of our business.   Long term, we expect our most recent innovation, Buyonic™, to help us capture the entire inventory life cycle of auction, purchase and reconditioning data, allowing us to strategically use the information to win more bids at a better price with lower reconditioning costs while continuing to provide our customers with vehicles. We’re just beginning to scratch the surface of the quality, efficiency and cost reduction opportunities.”

For more information on DriveTime, please visit drivetime.com.

About DriveTime

With “The Genius Way to Buy a Car”, DriveTime is transforming the purchase of a used vehicle. Headquartered in Tempe, Arizona, DriveTime operates over 140 dealerships nationwide with annual sales exceeding 150,000 used vehicles, 1.2 million+ monthly website visitors, and over $2 billion in consumer credit requests each month.  DriveTime now provides used vehicles and used vehicle financing to the full range of customers in the market today, including competitively priced, lower mileage used cars.  DriveTime offerings include used car features on its online inventory; speed of financing including a credit score and the starting down payment in less than two minutes; prices on every used vehicle online and at its dealerships; no-haggle pricing; salaried associates trained to help our customers find the right used vehicle for them; and a five day, no questions asked used vehicle return program.

Jennifer, DriveTime and SurgeryPlus

When you are a single parent of three children, you’re constantly juggling a number of balls in your personal life—sick kids, school, accidents and the list goes on.  Personal time or luxuries are rare, “if ever” occurrences.  Plus, finances are always tight.  There’s just no way around it. And you’ll have emergencies, like ER’s for the kids periodically, but that’s almost expected.  You just don’t expect it to be you.

Jennifer is a single mother of three. She’s worked at DriveTime for over five years in customer service and customer relations.  It’s a bit crazy at times balancing kids and work, but she loves her life feeling fulfilled at home and at work.

One day her knee started to bother her. Thinking it was just sprained, she decided to “wait it out” until it felt better. There’s always something not quite working right; it will be fine.  And who has time for that kind of thing, anyway? A month later, and it’s still hurting.

So, she went to the doctor and ended up getting an MRI.  They were pretty sure it was a torn meniscus. While a fairly routine procedure and typically highly successful, it’s still surgery involving anesthesia and a 4-6 week recovery period with physical therapy.  You also have to work your way through the bewildering world of doctor’s offices, surgery centers, insurance and just the logistics of the whole mess. As she spoke with friends who had the procedure, she also was hearing about $1,000+ deductibles and out of pocket expenses. With three kids, there was no budget for “her emergencies”.  She hardly slept that night, tossing and turning her way through various worst case scenarios.

As she was getting ready for work that morning, still fretting about what she was going to do, she noticed a pile of junk mail she needed to get through. As she glanced through it, she noticed a letter from DriveTime that had been in the pile for a while.  Saved from immediate recycling, she opened and read the letter. She found a member card in her name for a service called “SurgeryPlus”, provided by Employer Direct Healthcare.  As she read the materials, she couldn’t believe it worked that way.  She was certain it was a scam, and not really something from her employer.  On a whim, she called the number.

Jennifer spoke with a SurgeryPlus Customer Care Navigator, Whitney.  Whitney explained the SurgeryPlus value proposition and assured her it wasn’t a scam (Jennifer still didn’t believe her and confirmed everything with the Benefits Department later that day).

In a subsequent email to Jennifer, Whitney explained:

“Thanks for calling to learn more about the benefit that Drivetime offers you! I have listed below the physician option that we discussed. Take some time, and think about the decision. Remember, that Drivetime cares about their employees, and offers this great benefit to them! I look forward to hearing from you!”

The value proposition? Use a SurgeryPlus provider and there is no deductible or out of pocket expenses.  Essentially, there are no additional costs other than just paying your premium; SurgeryPlus is a benefit otherwise included as part of the DriveTime Benefits program.  SurgeryPlus works with an exclusive group of surgeons nationwide to ensure best cost and quality for DriveTime and its employees. Rather than just drop the savings to the SurgeryPlus or DriveTime bottom lines, the program is structured to eliminate the emotional and financial stress for DriveTime’s employees:

  • Shared savings: eliminate deductibles, out of pocket and travel expenses for employees (high deductible plans with Health Savings Accounts are handled differently), and still drive savings to the bottom line for the DriveTime benefits program reducing DriveTime and employee costs for the procedure and long-term for employee premiums

  • Vetted surgeons: a curated national network of elite, high performing surgeons that have been rigorously screened, reducing the risk of surgical complications and ultimately leading to better outcomes and lower costs

  • Concierge service: simplify the medical experience by managing all scheduling, logistics, and transfer of medical records from start to finish

But there was one potential curveball. (Isn’t there always a curveball in this healthcare business?!) The SurgeryPlus provider was over an hour away. While not a deal breaker for anyone living in the Phoenix metro area, SurgeryPlus provided options for Jennifer:  if she did not want to drive both ways for the procedure the same day, at no cost to her SurgeryPlus would cover one night in a hotel close to the outpatient center and provide a debit card for gas and food.  Wow!

Jennifer’s follow up note to her SurgeryPlus Customer Care Coordinator:

“Thank you!! I still can’t believe this service is offered by my company. I had even emailed my Benefits team to confirm. I had stayed up the night before worried if I had to have surgery and how I would pay for it. Then in the morning, I opened up my mail and this card was my miracle. I shared my story with DriveTime. They were happy I have benefited from the service. “

At DriveTime, we have had a long-term focus on employee wellness and wellbeing.  We have a wellness program that now spans ten plus years.  One of our long-term goals is to continuously provide a comprehensive benefits package at an affordable cost for all of our employees. We do this by focusing on the cost of our healthcare providers, how our employees use the healthcare system and our employees’ wellness.  SurgeryPlus addresses all three of these pillars:  lower cost (for us and our employees), use of the system (better providers and white glove service), and wellness (better outcomes=healthier employees).

Jennifer is ecstatic:

“I love what I do at DriveTime and have always felt DriveTime consistently tries to act in the best interests of us, the employees.  SurgeryPlus is another example of what I love about DriveTime.  A cutting edge, innovative solution leading to a win-win for DriveTime and us, the employees.  I’m telling everyone about my experience, and particularly about SurgeryPlus.  I know this may sound a little dramatic, but I really felt this was a mini-miracle for me and my family.  As a single parent with three kids, I honestly didn’t know what I would do and the idea of finding thousands of dollars was daunting to me.  And then I opened the mail…. Go figure!”

Note to employees: You might want to read what we send you. Ask Jennifer how that works.

“We’re very pleased with our relationship with DriveTime and the opportunity to have been of assistance to Jennifer.  We appreciate her kind words about her experience with us.  It’s a reminder of why we do what we’re doing—at the end of the day it’s really about the Jennifers of the world.  We’ll keep working hard to deliver this level of value and service to all of DriveTime’s employees,” said John Zutter, CEO of Employer Direct Healthcare.