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DriveTime Introduces Bridgecrest, New Loan Servicing Organization

Today, DriveTime is pleased to announce the official launch of Bridgecrest Acceptance Company. The new company will be a licensed third-party servicer, servicing loans for DriveTime and other affiliated finance companies.

“We are committed to fostering innovation and developing new business models to best serve our customers,” said Greg Sax, Vice President of DriveTime. “The company’s formation marks the next phase in DriveTime’s evolution as a company that couples a stellar dealership experience with an integrated finance company.”

All retroactive and new loans that were previously serviced by DriveTime Acceptance Corporation will now be serviced by Bridgecrest Acceptance Company. While this transition will virtually be seamless for the over 220,000 customers currently being serviced by DriveTime, the formation of Bridgecrest allows the ability to be hyper focused on providing a world-class customer service experience to DriveTime’s customers throughout their entire loan term.

Based out of Mesa, Arizona, Bridgecrest expects to hire a minimum of 20 people each month in both Mesa and Dallas, Texas through the end of the year to fulfill their growing loan servicing needs.

For more information on Bridgecrest Acceptance Company, please visit Bridgecrest.com, tweet @DriveTime or e-mail pressroom@bridgecrest.com for media inquiries.

Current customers can send us a message, read our Frequently Asked Questions or refer to the e-mails sent out to all customers over the past several weeks.

  88 Comments

  1. Corneal T. Washington   •  

    Are there any extra fees for AutoPay, and can I be added on automatically? Thank you

    • DriveTime   •  

      Hi Carneal – Autopay (or automatic payment) is a scheduled automatic payment deducted from your bank account. With DriveTime, it’s free to add to your service and 100% secure! Thank you! – Tiffany | DriveTime Community Manager

  2. Corneal T. Washington   •  

    My name is correctly spelled Carneal. Thank you

  3. Ricky   •  

    Need a qoute on my vehicle through drivetime

  4. Crystal B autry   •  

    Good afternoon..
    I need to send my insurance documents to your office.
    However,I am not sure of the email address I can forward those to.
    Thank you
    Crystal Autry
    Myrtle Beach SC

  5. Nadina Thomas   •  

    Is there an executive office I can speak with about a complaint? I am a new customer and receiving no assistance with anyone through the customer service group.

    Thank you

    • DriveTime   •  

      Hi Nadina – I am sorry to hear you are not satisfied with the service you have received from our customer service department. You can definitely give our customer relations department a call at 800-965-8043. Customer relations is one of the highest forms of customer service we offer here at DriveTime and they will be able to work with you regarding your concerns. Thank you. – Tiffany | DriveTime Community Manager

  6. Rochelle   •  

    Please provide the corporate phone number. I do not wish to speak with customer service. I’ve been getting the run arounds for weeks now and it’s getting very frustrate.

    Thank you

    • DriveTime   •  

      Hi Rochelle – I am sorry to hear you are not satisfied with the service you have received from our customer service department. You can definitely give our customer relations department a call at 800-965-8043. Customer relations is one of the highest forms of customer service we offer here at DriveTime and they will be able to work with you to help find a solution to your frustrations. Thank you. – Tiffany | DriveTime Community Manager

  7. teddy v   •  

    does drive time build your credit score?

    • DriveTime   •  

      Hi Teddy – If you consistently make your payments on time, we can definitely help build your credit score! If you have any additional credit related questions, I highly recommend reading our credit tips! Thank you – Tiffany|DriveTime Community Manager

  8. Annie   •  

    I sent my car payment through Walmart on Tuseday and sent it to Drivetime instead of Bridgecrest. Will this be an issue??

    • DriveTime   •  

      Hi Annie – Your payment should be forwarded on to the correct department, however you can always call 800-967-8526 to ensure your payment was received. Thank you. – Tiffany | DriveTime Community Manager

  9. Tamara   •  

    I’m filling out some paperwork and it’s asking for my lienholder’s address. What is the address I should use.

    Thank you

    • DriveTime   •  

      Hi Tamara – This will typically be your bank or another financial firm’s address. Thank you. – Tiffany | DriveTime Community Manager

  10. Tiffany   •  

    Need to improve on your customer service, I dont know if the service and staff changed with the name but its poor now. I will admit that I fell behind for a bit due to having surgery recently and having deductibles that had to be met before I could have the medically needed surgery so not only did I pay them but was also off work, I have always paid, maybe not right on the due date but it gets paid, just like I have paid $235.00 both last week and this week(2 days ago) to try and catch up. After receiving a text message thanking me for my payment I get a call from your customer service telling me that I need to pay an additional $235.00 today, which is what I owe to be completely current. Now again I understand I owe it but after explaining my situation and paying a total of $470 within the last 10 days, one would think that your company could offer a little assistance that was reasonable other than being rude and saying thanks for the $470 but we need the rest now after I explained that I just returned to work this Monday! So good job Bridgecrest! And no I dont want to speak with customer relations because more than likely I wont be able to understand them anyway!

    I would like to add that maybe it was luck of the drawl whenever I called Drivetime or the staff and policies have changed but I was always treated nice and with compassion before. Nothing like today and was hard to even understand the Rep. and because I do not want to speak with your company this holiday weekend over $235 I paid it online which Im sure will not post until later but I am broke and you are welcome!

    • DriveTime   •  

      Hi Tiffany – I am very sorry to hear about all of this as it is definitely not the type of experience we want our customers to have. I would like the opportunity to see what we can do to help turn this around. Can you please send an email to RM-customerrelations@drivetime.com with your account number, the name on your account and a description of your experience? Once we receive this information, you will be contacted. Thank you. – Tiffany | DriveTime Community Manager

  11. David Gonzales   •  

    I’m a very frustrated customer at this point. I purchased a 2007 Toyoya Camry and it started having a lot of issues with the VSC system. The system shuts off the brakes and you have no ability to stop without using your emergency brake. This started happening within a year of me purchasing the vehicle. I’ve sent it to three different shops to be repaired and had to pay out of pocket for tow charges. I’ve paid over $2,000 in repairs already and today the vehicle doesn’t start. This process is going on three months now and speaking with Toyota this vehicle was supposed to be repaired prior to me purchasing it. I’m now going on 3 months with these issues. I’ve never been late even while these issues have been happening. I don’t understand why a good paying customer is having so many issues being taken care of.

    • DriveTime   •  

      Hi David – I am very sorry to hear about all of this and I’d like to see how I can help. Can you please send an email to RM-customerrelations@drivetime.com with your account number, the name on your account and a description of what you are experiencing with your vehicle? Once we receive this information, you will be contacted. Thank you. – Tiffany | DriveTime Community Manager

  12. Louis Garcia   •  

    Will This help me establish credit? Because I recently got a car from dt and made 1 payment already. Does that go towards my credit?

    • DriveTime   •  

      Hi Louis – If you consistently make your payments on time, we can definitely help build your credit score! If you have any additional credit related questions, I highly recommend reading our credit tips! Thank you – Tiffany|DriveTime Community Manager

  13. Damian   •  

    How can i back out of this agreement on my im paying 488 every month on a 2011 and im not satisfied with it

    • DriveTime   •  

      Hi Damian – I am sorry to hear that you would no longer like to continue your loan. I highly recommend giving our Customer Relations department a call at 888-977-7153. They will be able to review your payment plan with you and provide you with all payment options available. Thank you. – Tiffany | DriveTime Community Manager

  14. vicki   •  

    I totally agree that the level of customer service has changed since becoming Bridgecrest. This is my second time around with what was DriveTime…bought a car…paid it off…bought another car…while I am very happy with my SUV… ” I am Champ Status”…not so happy with the level of customer service…looking for another way to make my payment without having to deal directly with customer service !

    • DriveTime   •  

      Hi Vicki – I am very sorry to hear about this as it is definitely not the type of experience we want our customers to have. Many of our customers choose to opt into auto pay, however we have a few different options, which you can view here! Thank you. – Tiffany | DriveTime Community Manager

  15. Anthony   •  

    Wow don’t get behind on your payment’s they will absolutely not work out a payment plan with you!!! I tried to see if I could pay 160 a week till I was caught up which I was only 427 behind due to a job loss! You would think they would be willing to help a little I know I owe it and WANT to get it resolved but they want it all in one payment thanks for understanding!!!

    • DriveTime   •  

      Hi Anthony – I am very sorry to hear about this as it is definitely not the type of experience we want our customers to have. I’d like to see how I can help. Can you please send an email to RM-BridgecrestCustomerRelations@bridgecrest.com with your account number, the name on the account and a description of your experience? Once we receive this information, you will be contacted. Thank you. – Tiffany | DriveTime Community Manager

  16. kl   •  

    I HAVE BEEN HELPING MY MOM MAKE PAYMENTS ON HER CAR. I CALLED CUSTOMER SERVICE @ 251-509-0166. THE REP WAS RUDE. I KNOW MY MOM IS BEHIND, BUT THAT’S NO REASON TO TALK DOWN ON THE SITUATION OR BE MEAN. IM ONLY TRYING TO HELP MY MOM UNTIL HER HEALTH GETS BETTER.

    • DriveTime   •  

      Hi kl – I am very sorry to hear about this as it is definitely not the type of experience we want our customers to have. I’d like to see how I can help. Can you please send an email to RM-BridgecrestCustomerRelations@bridgecrest.com with your mother’s account number, the name on her account and a description of your experience? Once we receive this information, you will be contacted. Thank you. – Tiffany | DriveTime Community Manager

  17. India Evans   •  

    Corporate employees are RUDE!!!! Customer Service is HORRIBLE!!!! I email 7 paycheck stubs of my husband’s to keisha. jones@bridgecrest. com. on May 25th. I call today and speak with a manager who reaches out to another manager claiming to have spoke with Keisha and said Keisha said she never got the emails. I said that’s funny because I have them all in my phone as sent along with the date and times and read the info to her. The manager the doubles back and says she meant the manager never got them. I said HELLO!!!! I NEVER SENT THEM TO THE MANAGER! I SAID KEISHA! And you said Keisha never got them. Did someone speak to Keisha or not?!!! She then again said yes ma’am but she never got them and asked me to forward those emails to her. I did so. She received them. She said ok inorder to change the payment schedule from biweekly to monthly she’d need to hear my husband request it. I said my hubby works 14hr days please don’t have me wake him for some bullcrap and the run around. She said no ma’am i just need him to request the change. I wake hubby and put him on the phone. She verifies the social is correct and name and then says she cant change it for 6 months. What the heck!!!! I told her no bullcrap!!!!! #thiscompanyisabadjoke

    –India Evans, Authorized Account User
    and spouse

    • DriveTime   •  

      Hi India- I am very sorry to hear about this as it is definitely not the type of experience we want our customers to have. I’d like to see how I can help. Can you please send an email to RM-BridgecrestCustomerRelations@bridgecrest.com with your account number, the name on the account and a description of your experience? Once we receive this information, you will be contacted. Thank you. – Tiffany | DriveTime Community Manager

  18. Crystal Stewart   •  

    The quality of customer service has PLUMMETED since becoming Bridgecrest. Every time I speak to a person they haven’t even read the notes on the account, are rude and snarky, and I can barely understand them. Very disappointed. I miss the old customer service reps.

    • DriveTime   •  

      Hi Crystal – I am very sorry to hear you feel this way as this is definitely not the type of experience we want our customers to have. I would like the opportunity to look into this further to see how I can help. Can you please send an email to RM-customerrelations@drivetime.com with your account number and the name on your account? Once we receive this information, you will be contacted. Thank you. Tiffany – DriveTime Community Manager

      • Carolyn W   •  

        the overall quality is just awful. I will never purchase another vehicle through them . After Day 6 of having my new car I was told the they would not take it back and refund me even though the electrical system in the car is shot. In a few months this will be paid off and I will end up purchasing another car from some place else. And if you are looking for quality customer service this is not the place for you unless you have no other options.

        • DriveTime   •  

          Hi Carolyn – I am very sorry to hear you have not enjoyed your DriveTime experience. I’d like to look into this further to see how we might be able to turn this situation around. Can you please send an email to RM-CustomerRelations@drivetime.com that includes your account number, the name on the account as well as details regarding what you are experiencing with the vehicle? Once we receive this information, you will be contacted. Thank you. – Tiffany | DriveTime Community Manager

  19. Kristian J Stewart   •  

    I purchased a 2008 f150 and I have had nothing but problems with it. Now the intake manifold gasket has blown after replacing the head on it because whom ever changed the spark plugs last cross threaded and left it! I had a stroke in January and just getting back to work. The warranty department was just cold! I’ve bought several vehicles from DriveTime” Bridgecrest”! Once again very dissatisfied customer.

    • DriveTime   •  

      Hi Kristian – I am very sorry to hear you are unhappy with your experience as this is definoitely not the type of feedback we want to hear from our customers. I’d like to hear more to see how we can help turn this around. Can you please send an email to RM-customerrelations@drivetime.com with your account number, the name on your account and a description of your experience? Once we receive this information, you will be contacted. Thank you. Tiffany | DriveTime Community Manager

  20. LW   •  

    I’m terribly upset. Rude customer service.. Manager named “Jacob” threatened to repossess my vehicle for missing one biweekly payment. I’ve communicated with the reps on my loan every time they called. I asked to speak with another manager “Jacob” stated he was the only manager on the “floor” Told me that the little money I paid over to try to catch up was not enough. I repeated the same arrangement five times and he continued to speak over me and stated that If I didn’t pay he will not place the arrangement notes in my account. I am sure that is against some protocol for your company. I advised I am recording his call after he told me about he notes on my account. I repeated 5 times that I understand what I owed and when I will be able to catch up on the one missing biweekly payment. He repeated if I did not make the payment arrangements “something else will have to happen” I don’t want my account “flagged” by “Jacob”.Who knows what information he may have placed on my file because he did not like what I said to him. I was firm and advised him of the dates of my payments. I am well aware of the interest rate for this company and I was talked down to and threatened with repossession. Since this supposedly a “New loan” my reply for arrangements were not acceptable I guess. When actually this is my 3rd loan with his company.

    He wouldn’t give me his last name to file a complaint he stated he doesn’t give it out. I’m sure I’m not the only person to complain about him. He stated once “they” reviewed my account they will know who he is.

    • DriveTime   •  

      Hi LW – I am very sorry to hear about all of this and that you are unhappy with your experience with Jacob. I’d like to hear more to see how we can help turn this around. Can you please send an email to RM-bridgecrestcustomerrelations@bridgecrest.com with your account number, the name on your account and a description of your experience? Once we receive this information, you will be contacted. Thank you. Tiffany | DriveTime Community Manager

  21. Cullen Lee   •  

    I need to make a payment, using either kmart or walmart, which third party service company do I is and what is the city, state, or personal code I use to make payments?

    • DriveTime   •  

      Hi Cullen – I’m sorry to hear about the confusion. I recommend giving Bridgecrest customer service a call at 800-967-8526 and they will be able to answer any and all questions you ma y have regarding your payments. Thank you. – Tiffany | DriveTime Community Manager

  22. Lewis Jolly   •  

    Do not buy from Drive Time if they are going to use Bridgecrest to get your loan. I have NOT been late once and need them to change my payment dates because of how my pay periods fall at work. They said no because you have not had it for 6 months. I told him then they will be 3 days late from now on, he said did you not read your contract. What a jerk i am willing to pay a fee or whatever i do not care.

    • DriveTime   •  

      Hi Lewis – I am very sorry to hear you have not enjoyed your experience with us and I’d like the opportunity to look into this further. Can you please send an email to RM-BridgecrestCustomerRelations@Bridgecrest.com with your account number, the name on your account and a description of your experience? Once we receive this information, you will be contacted. Thank you. – Tiffany | DriveTime Community Manager

  23. Andrea   •  

    Hell.. Yes me and my wife are currently separated and going through a divorce. She has taken the car and I have no clue where she has gone or what she is doing. We took the loan out on the car together but I do not have the car what’s so ever. Is there anyway to take my name off of the car. Because I checked my credit and it has gone down a substantial amount for lack of payment. I honestly have no idea what to do about my situation.

    • DriveTime   •  

      Hi Andrea – I am very sorry to hear this. I suggest you give our Customer Relations department a call at 888-977-7153. They will be able to go over any and all options available to you regarding your loan. Thank you. – Tiffany | DriveTime Community Manager

  24. DO   •  

    Purchased a vehicle 3 years ago and i still owe 13,000 have not missed a payment i just cant afford it anymore i paying more than the car us worth i want to return it i need answer 2013 wont be done til 2019 thats crazy i want out

    • DriveTime   •  

      Hi DO – I am very sorry to hear you would like to return your vehicle. Before you visit a dealership, please give Bridgecrest Customer Service a call at 800-967-8526. They will be able to go over all options available to you as far as adjusting your payments to fit your situation. Thank you. – Tiffany | DriveTime Community Manager

  25. Rivers   •  

    I need a real number to give my insurance agency for the total loss department. The number given keeps redirecting callers to customer service.

    • DriveTime   •  

      Hi Rivers. You can contact our Total Loss department at 800-967-9714. Thank you. – Tiffany | DriveTime Community Manager

  26. Jason   •  

    Is there an address that I can send an official letter to regarding the reporting on my credit?

    • DriveTime   •  

      Hi Jason – You can send the letter to 7457 E Hampton Ave, Mesa, AZ 85209. Thank you!

  27. KRISTINA LIGONS   •  

    My name is Kristina I purchased a 2010 chrysler 300 touring edition in which ive had for 3 years now ive paid $17,000 into the vehicle never been late ever mind you the vehicle doesnt have navigation, leather seats nor a sunroof in but im paying $512.77 a month for it . Im being told that I still owe an additional $18,000 for 3 more years on this vehicle!!!!!!…so last week I was in the emergency room because im disabled I suffer with my back wasnt able to move.around at all so for the month of July I paid $260 on my car note , still owe an additional $260 in which they have been calling me like crazy about as if I never made a payment at all…as you can realize being that ive never ever been late on my notes nor have I ever asked for a differed payment it should make you acknowledge that It is something seriously wrong being that I sent in half of. A payment..””””.And not to mention they have me upside down in my vehicle””!!! SINCE WHEN DID A 2010 CHRYSLER COST $36,000 DOLLARS??? IM ALSO BEING TOLD THAT I CANT DOWNGRADE TO A CHEAPER VEHICLE ?? SO I WOULD REALLY LIKE TO FIND OUT HOW DID YOU GUYS HELP MY CREDIT BY OVER CHARGING ME $36,000 FOR A $12,000 VEHICLE????? IM DISABLED ONCE AGAIN SO I HONESTLY FEEL LIKE I WAS TAKEN FULL ADVANTAGE OF BY YOUR COMPANY DRIVETIME AND THAT IF MY CREDIT WASNT THAT GREAT IN THE BEGINNING DRIVETIME SURE HAS SET ME UP FOR FAILURE FOR POOR CREDIT NOW !!!!! I WILL BE PAYING THE $260 THATS DUE FOR THE MONTH OF JULY , BUT I DO HONESTLY FEEL LIKE YOU COULD CONSIDER HELPING ME TO FINANCE A CHEAPER VEHICLE AS FAR AS A DOWNGRADE. …I SHOULD BE OWING THE TITLE TO THIS 2010 $36,000 CHRYSLER!!!!!……

    • DriveTime   •  

      Hi Kristina – I am very sorry to hear about all of this as it is definitely not the type of experience we want our customers to have. I would like the opportunity to get you in contact with our Bridgecrest Customer Service Department to see how we can turn this around for you. Can you please send an email to RM-BridgecrestCustomerRelations@Bridgecrest.com with your account number and the name on your account or give us a call at 800-967-8526? We are more than happy to work with you and provide you with all options available to help! Thank you. Tiffany | DriveTime Community Manager

  28. Ed   •  

    Been paying on my vehicle 4yrs and still owe $12,000 for a car that was originally $18,000 will definitely get you into a car easy but it comes with a long term cost. I could have found a house for the $30,000 the interest esculated my loan to. The best thing I love is the 10 phone calls a day I get from Bridgecrest.

    • DriveTime   •  

      Hi Ed – I am very sorry to hear you feel this way. The amount a customer will pay to finance one of our vehicles is dependent on a few different things, however there is always the option to pay off the loan sooner rather than later in order to save. As for the phone calls you are receiving, I have contacted the department responsible for this. You should see a decline in the calls, however if they continue, please email RM-BridgecrestCustomerRelations@Bridgecrest.com. Thank you.

  29. Tina powell   •  

    Spoke to a woman named Nicole, supervisor of sale in the Lauderdale lakes branch about a car that was purchased on Friday by my daughter. Nicole cannot handle customers giving resonable complaints and does not know how to use her conflict resolution skills to the best of her abilities. Just plain rude! She’s in the wrong career. Customer satisfaction comes first! She transferred me to bridge Crest and they politely helped me out. Would like to form a complaint

    • DriveTime   •  

      Hi Tina – I am very sorry to hear you did not enjoy your experience with the dealership, however I am glad Bridgecrest was able to help you out! We take feedback like yours very seriously and I will be sure to bring this to the appropriate party’s attention at the location you mentioned. I hope your daughter is enjoying her vehicle and please let us know if there is anything else we can do to help! Thank you. – Tiffany | DriveTime Community Manager

  30. Tanya   •  

    This company offers horrible customer service. I bought a car through you and yes, even though I owed more than the car was worth and it appeared I would never pay this car off, I took this obligations seriously. I paid off my car and am in the process of buying a house. Their website say I no longer have an account (hence paid off), but now customer service is saying I am not able able to get evidence that the car is at a zero balance for 10 days. No exceptions, no options, no considerations. Spoke with a manager in your customer service department that was rude…Her name is “Shanna”. I did not bail on my obligation. I PAID IT IN FULL, you got all of your money. I just want to buy a house and your company is going to delay or hurt my chances of this. I am so upset right now. A rep by the name of “Tamisha” stated you guys do not have a corporate office to file complaints. I am at my wits end and do not know what else to do.

    • DriveTime   •  

      Hi Tanya – I am very sorry to hear about the frustrations you have been experiencing and I would like the opportunity to look into this further to see how I can help. Can you please send an email to RM-BridgecrestCustomerRelations@Bridgecrest.com with your account number, the name on your account and a description of the information you would like to obtain? Once we receive this information, you will be contacted. Thank you. – Tiffany | DriveTime Community Manager

  31. Andrew   •  

    The customer service/servicing departments prior to the Bridgecrest change was phenomomal. They claim Bridgecrest was just a name change but the customer service has greatly suffered. With drive time, i was excited to continue my brand loyalty, i refered friends, i truly was a customer for life. Bridgecrest has opened my eyes and i cannot wait to get done with this loan. I will never return as a Bridgecrest customer. End of story. I wish that things were back to the way they were before this decision. It could have been real easy to incorporate the same policies and tactics instead they changed everything. Disappointing.

    • DriveTime   •  

      Hi Andrew – I am very sorry to hear you have not been happy with your experience with Bridgecrest. I’d like to see how we can help turn this around. Can you please send and email to RM-customerrelations@drivetime.com with your account number, the name on your account and a description of your experience? Thank you. – Tiffany | DriveTime Community Manager

  32. Nicole G   •  

    This one is for Sarah Z in Customer relations. I have to give a very big thank you to Sarah Z for all of her help, patience and diligence. I made a payment via Western Union at a Kroger to Drive Time unfortunately this payment was never applied to my account. For three months I went back and forth between WU saying Drive Time had received the payment and Drive Time saying they hadn’t. It was a very frustrating situation and with all the numerous Customer Service reps I spoke to and who were documenting my account, no one referred me to Customer Relations. Nor had any one including all of the Managers I was handed over to and emailed could help me. It was because of this blog that I even found the number for Customer Relations. I’d also like to point out that the email address RM-leaseadministration@bridgecrest.com is not valid. They get returned by the Mailer-Daemon.
    So after calling Customer Relations and speaking with Sarah Z who threw me a life line. She was extremely sympathetic and knew I was about to go insane. In that one phone call I knew I had finally came across someone who cared enough to dig into my situation until a solution could be gained. She did just that! She kept me informed, I was able to mail my documentation of proof of payment to support@drivetime.com and she received it.
    She never gave up, she remained professional, she never made me feel as though I was a burden. It can be extremely aggravating and frustrating speaking to numerous people who should have the capacity to assist you or at the very least refer you to someone who can. Can’t say thank you enough to Sarah Z and everyone who had a hand in assisting to get my account corrected. I hope Bridgecrest can get their systems up and running efficiently because now I’m facing a whole other issue. I pray this one doesn’t take forever to get corrected. Hang in there people…there a some great people willing and capable of getting your issues resolved. May be few and far in between but they are there!!!

  33. Antoinette Shaffer   •  

    My daughter purchased a car from the Drive Time in Sherwood/North Little Rock, she was told if she referred someone she would be entitled to a credit of $200 towards her account, she did so and also gave the name of the person who referred her. The person that referred mu daughter received a credit within 14 days, the person my daughter referred has made her payment and still after a number of calls and weeks, my daughter still has not received a credit. All we get is a run around. At this point I will not recommend Drive Time to anyone, And will tell them what poor RUDE customer service people you have. If you want to look into this The account is in both our names and the person who purchased a vehicle is Letonea Knowles.

    • DriveTime   •  

      Hi Antoinette – I am very sorry to hear about this as it is definitely not the type of experience we want our customers to have. I have connected with our loyalty team and they are looking into this. If you have additional questions, please feel free to give our Customer Relations team a call at 800-967-8526 or email RM-CustomerRelations@drivetime.com. Thank you. – Tiffany | DriveTime Community Manager

  34. Yolanda   •  

    The place u make ur payment the people work in that department will work with you. But once ur car break down they will not help u at all. I will say this to u don’t pick up they warranty go there another company. Because they warranty department is bad company.

    • DriveTime   •  

      Hi Yolanda – I am very sorry to hear that you have been experiencing issues with your vehicle as this is definitely not the type of experience we want our customers to have. I would like to see how we can help. I recommend giving out Customer Service department a call at 888-977-7153 or if you prefer, you can send an email to RM-CustomerRelations@DriveTime.com with your account number, the name on your account and a description of the issue you are experiencing. Once we receive this information, you will be contacted. Thank you. – Tiffany | DriveTime Community Manager

  35. Jei   •  

    Customer Service Sucks. The auto sales person was great at the location but once you call into customer service, they are rude. The website no longer lets me make payments. Keeps saying validate email and I have reset my password numerous times. I requested to be on monthly and its been 6 mos since I first requested. I request it every month and they keep saying documents for me to signed will be emailed. I have had the car over a year and this is very inconvenient. I will never buy a car here again. I have a busy lifestyle and do not have time to be on the phone on hold nor waiting around. I pay all bills online and never had a problem with any other company

    • DriveTime   •  

      Hi Jei – I am very sorry to hear you are not happy with your experience. I would like to see what we can do to help turn your experience around. I highly recommend giving Bridgecrest Customer Service a call at 800-967-8526. They will be able to help correct any issues you are experiencing with your payments. If you prefer, you can also email a description of what you are experiencing to RM-BridgecrestCustomerRelations@Bridgecrest.com to speak directly with our Customer Relations team. Thank you. – Tiffany | DriveTime Community Manager

  36. Kimberly Sheppard   •  

    This is the worst company ever… I would never refer anyone to get a car from Drive Time or now Bridgecrest. My first vehicle caught fire while me and my kids were driving and that was the first day I got the car. They replaced it with an Expedition an out of 4 month time frame the transmission went out twice. This company is a rip off!!!! Don’t make the mistake I did only cause I was in need.

    • DriveTime   •  

      Hi Kimberly – I am very sorry to hear you are not happy with your experience as this is definitely not the type of experience we want our customers to have. I would like to see what we can do to help turn your experience around. I highly recommend giving our Customer Service team a call at 888-977-7153. They will be able to look into your situation further. If you prefer, you can also email your name, account number and a description of what you are experiencing to RM-CustomerRelations@DriveTime.com to speak directly with our Customer Relations team. Thank you. – Tiffany | DriveTime Community Manager

  37. Marcus   •  

    I’ve had troubles with the company for some time now and was able to push through most of it, but this is something i cannot get over. I had never bought a car from a dealership until last year. Drivetime gave me a rate when nobody else would. APR was outrageous and sale price seemed a little high at the time but i was in desperate need of a car. After a year of paying on this car I owe well over twice the value of the car, Drivetime refused to renegotiate with me, and nobody will refinance me because the value of the car opposed to the loan is simply not worth it. Not to mention they only report the credit bureau once in a great while. I’m not pleased with this experience and now I can no longer afford the car. Who do i call to come pick it up?

    • DriveTime   •  

      Hi Marcus – I am very sorry to hear you are not satisfied with your DriveTime experience. Before you return your vehicle, I’d like to see what we can do to help turn this around. Please give our Bridgecrest Customer Relations team a call at 800-967-8526 and we will assist you as quickly as possible. If you prefer, you can also send an email to RM-Bridgecrestcustomerrelations@bridgecrest.com with your account number, the name on your account and a description of what you have experienced. Thank you! – Tiffany | DriveTime Community Manager

  38. Mari   •  

    I am absolutely dissatisfied with this company. I am leasing to own a 2004 Nissan Murano. We haven’t had the SUV long, but it has been nothing but problems. I’ve already put $700 out of my own pocket because what they cover is basically nothing. (I had to replace spark plugs, coils & tires ALREADY) do they not do a multi point inspection like the salesman said, or do they just lie about it so they get paid? PLUS they told me they will charge me $.10 every mile I go over 15,000 a year. (Hello, I work an hour away, have children to take to school as well. I do not understand WHY it matters how many miles I put on the damn thing because I am purchasing it!!!!!) At drive time, I was on the phone with my insurance company changing my plan to leave with the vehicle. The representative I worked with told me wrong information leading to me getting incorrect insurance (get this, they screwed up and let me leave without full coverage when I clearly asked the rep what coverage I needed. ) They then harassed me for a week calling me numerous times throughout the day stating I’d better change my insurance before they repossessed my vehicle. I fixed everything in the hopes that my experience with this company would finally be a positive one. Then, it was time to make my first payment. 99.9% of the people that work for the customer service department are completely rude, fail to pay attention and are absolutely air headed! My fiancé spoke to 3 different people to set up automatic payments. It took them three times (THREE) to finally get it right. They didn’t take the payments out automatically as we asked, then wanted to charge me a late fee. (Which I refuse to pay because your employees need more training. ) Please for the love of God, get it together. This company does nothing but frustrate me and make me regret leasing through them. I would not recommend this company to anyone at this point. The contract still has 2 years and I’m already fed up.

    • DriveTime   •  

      Hi Mari – I am very sorry to hear you have not enjoyed your experience with us! This is definitely not what we want to hear from our customers and I would like to look into your situation further to see how I can help. Can you please send an email to RM-customerrelations@drivetime.com with your account number and the name on your account? Once we receive this information, we will be able to locate your account to see how we can help. We look forward to hearing from you! Thank you. – Tiffany | DriveTime Community Manager

  39. Tiffany Powell   •  

    AVOID BRIDGECREST AT ALL COST!!!

    I work from home and barely use my 2010 Chevy Malibu that I purchased in May 2016.

    By Oct 2016 I’ve already spent $2000+ On mechanical issues that were in no way caused by me.

    Today BRIDGECREST overdrafted my account by $215 AFTER I called and made a payment arrangement due to not having funds in the account. AFTER having a 30 minute conversation about not having the funds in my account to be charged. AFTER ALWAYS PAYING MY NOTE ON TIME!!!!!!!!

    I will be having a BETTER company buy me out so I can SEVERE all ties with this horrid company!!! I would rather PAY MORE to another company who cares about me and my money than PAY LESS and deal with BRIDGECREST.

    I have posted on Facebook and BBB.org and any other platform to prevent my experience from happening to another innocent person.

    I will never shop with DriveTime again as long as they use BRIDGECREST!!
    BRIDGECREST HAS NO SHAME!!! And they SIMPLY. DO. NOT. CARE. AT. ALL!

    • DriveTime   •  

      Hi Tiffany – I am very sorry to hear you have been unsatisfied with your experience with Bridgecrest. I’d like to see how I can help turn your experience around. Can you please send an email to RM-Bridgecrestcustomerrelations@bridgecrest.com with your account number and the name on your account? Once we receive this information, you will be contacted. Thank you. – Tiffany | DriveTime Community Manager

  40. Idalia   •  

    My entire family has purchased vehicles from drive time. When my youngest son needed his first car we took him to drivetime. I Co signed on his car and never had a problem with payments or the car, that is until he was T boned by a hummer. Thankfully we had great insurance. And here is where the problem began. The day after the accident I contacted Bridgecrest and advised them of the total loss of the vehicle. A payments was due in 2 days I asked them if I needed to make the payment I was informed that my insurance company would pay the majority and the GAP insurance that I had purchased at drivetime would cover the remaining balance and that the payment would not be necessary. I thought I struck car insurance nirvana. That is until 3 weeks later when my insurance company called to request that I contact Bridgecrest because they were not sending the information necessary for them to send the check. Second I receive a denial letter from GAP insurance because again Bridgecrest was not sending information. Finally Bridgecrest receives insurance check but delayed in posting payment. Representative states that I was the third call that day complaining about the same problem. True to her word the next day system shows insurance payment but then they inform me that although the GAP check was receive it would take a week to post. Keep in mind the check was electronic. OK after almost 2 months of delays finally the account shows zero balance. Time to celebrate correct? No cause guess what they reported to the credit bureaus that payments where late!!!!!. Dropping my credit score 144 points. Have made 4 calls still waiting for a call back. Bridgecrest be warned if error is not corrected ASAP. I will seek legal action
    t

    • DriveTime   •  

      Hi Idalia – I am very sorry to hear about all of this. I have been informed that our Customer Relations Department has been working with you to find a resolution. They have attempted to reach you today, however were unable to. Can you please give us a call or send an email to RM-customerrelations@drivetime.com with your name and the best phone number to reach you? Thank you. – Tiffany | DriveTime Community Manager

  41. Bill Westfall   •  

    Hi…. How can I re-negotiate my car loan to something I can better handle monthly?

    • DriveTime   •  

      Hi Bill – I recommend contacting Bridgecrest by phone: 800-967-8526 or by sending an email to RM-customerrelations@drivetime.com with your account number, the name on your account. Once we receive this information a Bridgecrest representative will contact you to discuss all options available. Thank you! – Tiffany | DriveTime Community Manager

  42. Jason   •  

    Is it possible to lower the monthly payments? A simple yes or no please.

    • DriveTime   •  

      Hi Jason – We recommend calling Bridgecrest at 800-967-8526 and asking them about modifying your loan agreement. This could potentially lower your monthly payments. Thank you! – Tiffany | DriveTime Community Manager

  43. Krystyna Krumbine   •  

    I have been with Drivetime or Bridgecrest for over 4 years. I have defaulted a couple times because of work. I have been staying on top of my payments but now that I need a 1 time help I am being denied because I am in the payoff part of my loan. I was told this morning that I need to learn how to budget my money better so I can pay my truck payment. What the heck?!?!?!? Also that I had 4 days to ask my family for the money to pay my truck. My water bill was taken from my account 2 weeks early and completely messed every bill I have up. So because I am in the payoff part I can’t get assistance anymore? I also spoke with a manager who was extremely rude to me because not 1 person told me that once your in the payoff you can no longer recieve help. Well thank you ladies from this morning who made me feel worthless. Am I able to get help other than a couple days to get my payment in?

    • DriveTime   •  

      Hi Krystyna – I am very sorry to hear about all of this. I’d like to get you in contact with our Bridgecrest Customer Relations department to see how we can help turn this around. Can you please send an email to RM-Bridgecrestcustomerrelations@bridgecrest.com with your account number, the name on your account as well as a description of the issue you are experiencing? Once we receive this information, you will be contacted. Thank you. – Tiffany | DriveTime Community Manager

  44. Sharon   •  

    Do you still do the Champ program and if so, does Bridgecrest ever make an exception to the $3500 mark? I bought a car in 2013 and really got a problem car in the Chrysler Pacifica, just tired of fixing it. On time payments, excellent record.

    Thank you

    • DriveTime   •  

      Hi Sharon – I am very sorry to hear that you are experiencing issues with your vehicle. We do still have the CHAMP program and if you are still interested in hearing more, I encourage you to give our Customer Service team a call at 800-967-8526. Thank you!

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