Here are the top eight most commonly asked used car buying questions asked at our dealerships.
We contacted five of our dealerships to help us out with composing the perfect answers. Shout out to North 45 in Houston, Bell Road in Phoenix, Decatur in Las Vegas, Beechmont in Cincinnati, and Havana in Denver – you guys rock!
Without further ado, here’s our FAQ:
1. What will my down payment be? Am I able to take the car home today and make payments on the down payment?
If you have your down payment, are approved and have everything listed in Answer #3, congrats – there’s a great chance you’ll be driving home today!
DriveTime does not offer the opportunity to make payments on the down payment. However, we do offer a layaway payment program. The DriveTime layaway program allows you to hold the car of your choice for up to 45 days, but you cannot drive the vehicle off the lot until the down payment is fully paid. Nearly every customer’s down payment is different so we can’t give you an exact number, but we have over 130 locations throughout the USA and are willing to work with you and your specific needs.
2. Am I approved?
Yes, everyone is approved! The terms of our auto loan are tailored specifically to your unique financial situation. We utilize our own financial model that differs from a typical credit scoring system. However, we do have special programs designed specifically for customers with a high FICO score, so DriveTime is not just for people with credit challenges.
3. What do I need to bring with me to get into a vehicle?
To get into a vehicle you need to bring your:
- Driver’s license
- Proof of income (which is determined through a pay stub)
- Proof of insurance
- Proof of residence (which is usually a utility bill)
4. How long does the process take? Can I drive it home today? Do I need to come in to finish the application?
Each customer needs to complete the full application at a local DriveTime dealership. This is so we can verify your proof of income, residency, and insurance. The overall process time varies between each customer, but typically takes between 45 minutes and two hours.
The DriveTime experience is unique because we put the process in your hands. We allow the customer to dictate how the sales process will unfold. We first ask if you would prefer to sit down and get approved for a loan or view our inventory to find a vehicle perfectly matched for you. From there, the entire process is entirely in your control.
5. If I see a car online at one of your other locations, can you transfer it?
If you find a car online at an alternate location we can transfer it as long as it is nearby and in the same state. We truly want to make sure you get the car you want!
6. Are your prices higher compared to other used car dealers?
We believe the cost of our vehicles are fairly priced compared to our competitors. We offer an industry-leading vehicle protection plan for up to 5 years/50,000 miles with extended powertrian coverage that covers the main components of your car to ensure it gives you years of worry-free driving. A complimentary 30-day warranty is also included on all cars.
7. Why does the mileage seem high?
Mileage on our used cars can vary quite a bit, but we try to keep the mileage on our cars between 45,000 and 70,000 miles. We even have cars on our lots as low as 20,000 miles and some occasionally as low as 200! Although the mileage can sometimes be a little on the high end, you should keep in mind our warranty offer and our vigorous inspections of each and every vehicle. We like to have a healthy mix of vehicles on our lot so our customers have multiple options.
8. Are you really able to help me if I have no credit?
Absolutely, at DriveTime we have the belief everyone deserves the chance to drive a great, used car. Don’t believe me? Take two minutes and see for yourself with our online approval.
Still have questions about buying a used car from DriveTime? Not a problem.
Call our customer service line at 1-888-781-5455, schedule a visit at one of our dealerships or continue to comment below and we’ll respond as soon as we can!
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